Chief Customer Rescue Officer
I help customer service directors, customer experiences leaders and MDs to develop actionable insights, drive value and improve profitable customer retention by focusing on Customer Inspired Thinking that will help them in:
Evaluating what customers really think of them & why
Quantifying how much bad service really costs them
Identifying & addressing areas for improvement
Engaging, involving and inspiring their employees to find their inner
Introducing & integrating the right technology at the right time for the right
Measuring what matters – to customers
Gerry Brown, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include Autoglass, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS. He has shared many of these experiences in his new book "When a Customer Wins, Nobody Loses" Gerry is a Member of the Professional Speaking Association (PSA), the Global Speakers Federation (GSF), the Customer Experience Professionals Association and a Certified Customer Experience Professional (CCXP and the author of "When a Customer Wins, Nobody Losses"
Gerry's areas of expertise being a well seasoned, but not over cooked author, speaker, workshop facilitator and consultant with broad experience in customer service, customer experience, contact centre, & CRM, for a range of market segments in the UK, Canada, EMEA & the USA.
www.customerlifeguard.com / firstname.lastname@example.org