Resources from Video

Service Culture Handbook

Jeff’s Free Downloadable Toolkit: Tools he uses for companies when they hire him


Jeff Toister, CPLP, PHR 

Author. Consultant. Trainer. Passionate about customer service

Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Service and Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.

More than 140,000 people from six continents have taken one of his video-based training courses on LinkedIn Learning (a.k.a.

He is a nationally recognized employee training expert and a sought after speaker with more than 20 years of experience. 

Contact info / 619-955-7946 / Twitter @toister

Abraham Venismach

Your CX Success Summit Host & Producer