Head of Delivery, NextTen Innovation Solutions Ltd
An business strategist, consultant and change manager who helps companies become genuinely customer-centric, Nick experience covers customer-driven business transformation projects across many industries including banking and finance, insurance, telecommunications, industrial and public sector. Through his company NextTen, set up to help people achieve transformational performance improvement by becoming genuinely customer-centric, he delivers no-nonsense consulting and inspirational training in the “next practice” techniques required to deliver outstanding business performance. He writes extensively on customer innovation and associated topics for The Next Ten Years. Having grown up in the hotel and restaurant trade, Nick lives and breathes customer experience. He has zero tolerance of poor service and this can make him a terrible person to have dinner with!
firstname.lastname@example.org / +44 7912 116450 / www.nextten.media