Book: Man's search for meaning
Customer Experience Expert | Service Culture Consultant | Keynote Speaker | New York Times Bestselling Author
People often ask me where I get my intense passion for the topic of uplifting service. I consistently and candidly reply, “I get my passion for UPLIFTING SERVICE from you.” It delights me to see people succeed by contributing to the lives of others.
I am one of the world’s most sought-after educator, consultant, thought-leader and customer service keynote speaker on customer experience and service culture development.
As Founder and Chairman of UP! Your Service, I lead a consultancy that has helped companies on every continent build a culture of uplifting service that delivers real business results.
We work with government agencies and multinational corporations recognized for delivering exceptional value and consistently superior service, including Singapore Airlines, Changi Airport, Xerox, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, and Microsoft. We deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence.
The methodology we have developed over three decades includes a proven architecture of service principles, leadership rules, and service culture building blocks that apply effectively across all industries and cultures. This methodology is easily customized to the unique needs of each organization, including all team members from leadership to frontline.
I am the author of 15 books on service, business, and inspiration, including the New York Times bestselling “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”.
I believe that everybody wants to participate enthusiastically in life. Give people enough encouragement and opportunity, and they will rise to occasion, surprising you with their commitment and contribution.
If you share the same passion for Service Excellence, Service Culture, and UPLIFTING SERVICE, I welcome you to get in touch and explore possibilities together.