The Plan

Hey, thanks for coming over to look at the plan! The plan is really simple: Get feedback from you to what you want to discuss and what else you like. Here are some ideas I have.Peer panels. (On hangouts)Courses from people who have gotten amazing results.Have a weekly discussion on a particular topic.What are your ideas? Comment below:

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Master Class with Annette Franz – Journey Maps: 6 Steps from Maps to Outcomes

Grab The All Access Pass… Plus Exclusive Fast ActionBonuses And You Won’t Miss A Thing… GET UNLIMITED ACCESS NOW Resourceshttps://www.cx-journey.com/p/whitepapers.htmlBioAnnette Franz, CCXPEmployee & Customer Experience Consultant | Journey Mapping | CXPA Board Member | Author | SpeakerAre you losing employees and customers? Are you launching a culture transformation? Not sure how to design an effective […]

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All Access Pass Expert Session with Marco Houthuijzen – Customer and Employee Centric

Bio​Marco HouthuijzenI offer service by meeting the customer’s needs. My super powers are authenticity, listening and inspiration.​”Customer Service is not a department. It is an attitude.”Each customer contact offers you the opportunity to renew and widen the relationship.Only when you listen to and know your customer’s needs and expectations, you can offer the products/services they […]

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All Access Pass Expert Session with Paolo Fabrizio – Social Media CX

ResourcesEnglish articles / BookBio​Paolo FabrizioSocial & Digital Customer Service, Trainer, Author, Speaker”Paolo Fabrizio is a customer service pioneer. In the ’90s he took part at the start-up of the first online insurance company in Italy. Then in 2013 he launched SocialMediaScrum.com, the leading digital customer service blog / podcast. Consultant, trainer and author, in 2015 […]

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All Access Pass Expert Session with Andy Schulkind – Employee Empowerment and engagement

ResourcesAndy wrote a white paper about the importance of empathy training in the healthcare industry and is making it available here: What are your patients saying about their customer experienceBio​​Andy Schulkind, PresidentCustomer Experience Strategy, Patient Experience Strategy, Contact Center Operations, Education and DevelopmentAndy Schulkind, one of America’s foremost authorities on customer satisfaction, is a popular […]

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All Access Pass Expert Session with Jim Rembach – EQ based Customer Experience Design

Resourceshttps://www.beyondmorale.com/unlockmypower/ Matthew-Dixon’s book  Jim’s mentors: Dr. Shay McConnen has a program called, An Even Better Place to Work, great for employee engagement and culture building.MHS on Emotional IntelligenceBio​​​Jim RembachI help Organizations and Contact Centers to win in customer retention and acquisition faster without wasting all of their money on gimmicks.My wife (of 24 years) tells folks that […]

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All Access Pass Expert Session with Tema Frank – People Shock, the Path to Profits when Customers Rule

ResourcesBook: “People Shock, the path to profits when customers rule.” by Tema FrankFrank Reactions Podcasts on Customer ExperienceBio​Tema FrankSenior Customer Experience & Digital Marketing Strategist, International Speaker, Bestselling Author, Podcaster1. Omnichannel customer experience, digital marketing, and usability consultant, speaker, trainer and author, with three decades helping clients such as Bank of America, the Royal Bank […]

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All Access Pass Expert Session with Errol Allen – Awesome Habit of a Highly Effective Boss

ResourcesErrol’s book “Keys To Delivering Amazing Customer Service!” Bio​​​Errol AllenCustomer Service Focused Operations Expert/Consultant/Speaker/AuthorI am a customer service and operations expert. A UK entity – Customer Service Guru http://customerserviceguru.co.uk/- has endowed me with the customer service guru title. You can even find me in the Silicon Valley Dictionary! http://svdictionary.com/words/customer-service-guru. I speak on customer service related […]

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