Welcome!You are all here because you want to grow. You want productive and good conversation. The discussion partners here are hand selected. This is an exclusive group of those that want to take CX to the next level. Here’s how it all works. Each week I will post a topic for discussion which will be expert lead. We […]
WatchHey, thanks for coming over to look at the plan! The plan is really simple: Get feedback from you to what you want to discuss and what else you like. Here are some ideas I have.Peer panels. (On hangouts)Courses from people who have gotten amazing results.Have a weekly discussion on a particular topic.What are your ideas? Comment below:
Watch
Grab The All Access Pass… Plus Exclusive Fast ActionBonuses And You Won’t Miss A Thing… GET UNLIMITED ACCESS NOW Resourceshttps://www.cx-journey.com/p/whitepapers.htmlBioAnnette Franz, CCXPEmployee & Customer Experience Consultant | Journey Mapping | CXPA Board Member | Author | SpeakerAre you losing employees and customers? Are you launching a culture transformation? Not sure how to design an effective […]
Watch
BioMarco HouthuijzenI offer service by meeting the customer’s needs. My super powers are authenticity, listening and inspiration.”Customer Service is not a department. It is an attitude.”Each customer contact offers you the opportunity to renew and widen the relationship.Only when you listen to and know your customer’s needs and expectations, you can offer the products/services they […]
Watch
ResourcesEnglish articles / BookBioPaolo FabrizioSocial & Digital Customer Service, Trainer, Author, Speaker”Paolo Fabrizio is a customer service pioneer. In the ’90s he took part at the start-up of the first online insurance company in Italy. Then in 2013 he launched SocialMediaScrum.com, the leading digital customer service blog / podcast. Consultant, trainer and author, in 2015 […]
Watch
ResourcesAndy wrote a white paper about the importance of empathy training in the healthcare industry and is making it available here: What are your patients saying about their customer experienceBioAndy Schulkind, PresidentCustomer Experience Strategy, Patient Experience Strategy, Contact Center Operations, Education and DevelopmentAndy Schulkind, one of America’s foremost authorities on customer satisfaction, is a popular […]
Watch
Resourceshttps://www.beyondmorale.com/unlockmypower/ Matthew-Dixon’s book Jim’s mentors: Dr. Shay McConnen has a program called, An Even Better Place to Work, great for employee engagement and culture building.MHS on Emotional IntelligenceBioJim RembachI help Organizations and Contact Centers to win in customer retention and acquisition faster without wasting all of their money on gimmicks.My wife (of 24 years) tells folks that […]
Watch
ResourcesHer blog, cxcontent.comCo Hosts podcast with Adam Toropek, Crack the Customer Code about CX where they interview great guests.Her Course at Lynda.com called Creating a Positive Customer Experience, a video course that literally walks you through the journey of the customer and helps you identify ways you can improve it for them. BioJeannie Walters, CCXPCustomer Experience, […]
Watch
ResourcesBook: “People Shock, the path to profits when customers rule.” by Tema FrankFrank Reactions Podcasts on Customer ExperienceBioTema FrankSenior Customer Experience & Digital Marketing Strategist, International Speaker, Bestselling Author, Podcaster1. Omnichannel customer experience, digital marketing, and usability consultant, speaker, trainer and author, with three decades helping clients such as Bank of America, the Royal Bank […]
Watch
ResourcesErrol’s book “Keys To Delivering Amazing Customer Service!” BioErrol AllenCustomer Service Focused Operations Expert/Consultant/Speaker/AuthorI am a customer service and operations expert. A UK entity – Customer Service Guru http://customerserviceguru.co.uk/- has endowed me with the customer service guru title. You can even find me in the Silicon Valley Dictionary! http://svdictionary.com/words/customer-service-guru. I speak on customer service related […]
Watch