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Category Archives for "Q&A Expert Round up"

Clickfunnels Example of a Great Products backed by Poor Service

Who really cares, they don’t. They get way more customers than they lose. And their lies the problem. Clickfunnels is a master of getting clients, lots of them. In fact, more than they can handle. Here’s an example of friendly and poor service: Abraham Venismach sent the following message at 11:01 PMView Abraham’s profileAbraham Venismach  11:01 […]

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Clone of Expert Session with Shep Hyken – Creating your Brand of AMAZING CX

Grab The All Access Pass… Plus Exclusive Fast ActionBonuses And You Won’t Miss A Thing… GET UNLIMITED ACCESS NOW ResourcesShep’s Business RadioBooks & more www.customerserviceblog.com, www.sheptv.com, http://www.shepardvirtualtraining.com/, https://www.forbes.com/sites/shephyken/Bio​​​Shep Hyken, Chief Amazement OfficerOne of the top business and leadership experts in the world.customer service, customer experience, customer-focused cultureShep Hyken has worked with hundreds of clients ranging from […]

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Expert Session with Don Peppers – If you don’t want to lose customers… forget WOW and go for Friction-less Customer Experience

Grab The All Access Pass… Plus Exclusive Fast ActionBonuses And You Won’t Miss A Thing… GET UNLIMITED ACCESS NOW Resources from VideoBooksBioDon PeppersBest-selling Author and Global CX Authority”In the e-social world, spin is out and customer experience is in.”Don Peppers”A customer is likely to create the most value for you at about the point he […]

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“Show us the Money” in Customer Experience

How to get C-level buy-in? In other words, how do you show the value (profitability) of CX? Question from E. Martin Hi Martin, This a great question. It’s really the crux of the entire CX Success Summit. I find it odd that companies have trouble buying into making the Customer’s Experience a priority. Here are […]

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