EXPERT SESSIONS

Special Presentation on how to get the most out of the CX Success Summit & Life!

All Access Pass Expert Session with Pierrette Abeel – Prioritizing and Time Management
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Expert Sessions

All Access Pass Session with Ron Kaufman – The 4 Requirements for starting a CX Revolution in Your Organization
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All Access Pass Session with Marilyn Suttle – Upset About Losing Customers? Do This…
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All Access Pass Expert Session with Tema Frank – People Shock, the Path to Profits when Customers Rule
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All Access Pass Expert Session with Steven Carleton – Journey Mapping Customer Emotions
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All Access Pass Expert Session with Stan Phelps – Drive Loyalty and Sales
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All Access Pass Expert Session with Shep Hyken – Creating your Brand of AMAZING CX
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All Access Pass Expert Session with Ricardo Saltz Gulko – Linking quality, simplification, change and culture, with customer desired outcomes.
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All Access Pass Expert Session with Raul Amigo – The 3 fundamentals of Any Successful CX Project
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All Access Pass Expert Session with Patricio Porras and Kristen Hartnagel – How Customer Service Affects Revenue
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All Access Pass Expert Session with Paolo Fabrizio – Social Media CX
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All Access Pass Expert Session with Noah Fleming – PROCESS is everything
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All Access Pass Expert Session with Nick Bush – Focusing on Customer Outcomes
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All Access Pass Expert Session with Nate Brown – Why Customer Service Professionals Should Migrate to becoming CX Professionals
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All Access Pass Expert Session with Natalie Calvert – The 6 Laws for Happy Employees and Customers
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All Access Pass Expert Session with Mike Wittenstein – “Story As Strategy.” Envision your future state as a story.
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All Access Pass Expert Session with Marco Houthuijzen – Customer and Employee Centric
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All Access Pass Expert Session with Lior Arussy – Transform Transactions into Purposeful Relationships
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All Access Pass Expert Session with Lee Tucker – CX Automation
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All Access Pass Expert Session with Lee Cockerell – The Disney Magic of CX
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All Access Pass Expert Session with John Spence – Creating a relationship that keeps customers coming back and referring others
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All Access Pass Expert Session with John DiJulius – Train Employees to Give More to the Customer
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All Access Pass Expert Session with Jim Rembach – EQ based Customer Experience Design
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All Access Pass Expert Session with Jeff Toister – Cool Tools for your CX Culture School
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All Access Pass Expert Session with Jeannie Walters – Create Fewer Ruined Days for Customers
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All Access Pass Expert Session with Jeanne Bliss – Connect it to the money, do Customer Math
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All Access Pass Expert Session with Gerry Brown – Effective Steps in Making Changes
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All Access Pass Expert Session with Errol Allen – Awesome Habit of a Highly Effective Boss
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All Access Pass Expert Session with Dr. Moshe Davidow -Teach your Management to be Inefficient
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All Access Pass Expert Session with Don Peppers – If you don’t want to lose customers… forget WOW and go for Friction-less Customer Experience
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All Access Pass Expert Session with Collin Shaw – 20 Emotions that Drive Value
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All Access Pass Expert Session with Chip Bell – Value Unique Experiences for the Customer
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All Access Pass Expert Session with Bryan Eisenberg – Be Like Amazon, the Value of Customer Data
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All Access Pass Expert Session with Annette Franz – How to Get Your Customer Journey Map Going
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All Access Pass Expert Session with Andy Schulkind – Employee Empowerment and engagement
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All Access Pass Expert Session with Adrian Swinscoe – Be Brilliant at the Basics
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All Access Pass Expert Session with Adam Toporek -Employee Empowerment, the most underused weapon in customer experience
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