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​​​Shep Hyken, Chief Amazement Officer

One of the top business and leadership experts in the world.

customer service, customer experience, customer-focused culture

Shep Hyken has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications and he is the author of six books. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture.

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