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Andy wrote a white paper about the importance of empathy training in the healthcare industry and is making it available here: What are your patients saying about their customer experience
Andy Schulkind, President
Customer Experience Strategy, Patient Experience Strategy, Contact Center Operations, Education and Development
Andy Schulkind, one of America’s foremost authorities on customer satisfaction, is a popular speaker and consultant who focuses on how organizations can create extraordinary customer experiences.
Andy uses his presentations and coaching sessions to share insights gained during an award-winning career helping companies forge long term, profitable client relationships. He offers compelling lessons he’s learned in more than 30 years of training real estate, health care, insurance, retail and other professionals to substantially enhance their client service.
Andy is one of the nation’s few customer service experts with experience in so many industries – from financial services to industrial security. He has worked with such high-profile clients as L.L. Bean, the UNUM Group, Blue Cross Blue Shield of Massachusetts and the Visiting Nurse Service of NY.
Andy most recently was the Senior Vice President of customer strategy at Douglas Elliman Real Estate, is a customer experience visionary. Now Principal at Andy Schulkind LLC, he’s known for developing remarkable systems and strategies that help organizations gain and retain customers, increase profits and market share, and reduce staff turnover. With his guidance and leadership, some of those clients have increased customer satisfaction scores by more than 40%. He helped the UNUM group, a Fortune 500 insurance company, to significantly increase customer satisfaction ratings while simultaneously saving $1.6 million a year.
He is a past winner of the ESPRIT Award for outstanding service, fiscal responsibility and teamwork. He earned his Masters of Business Administration from the University of New Hampshire, and a leadership development certificate from Harvard University.