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Her blog, cxcontent.com
Co Hosts podcast with Adam Toropek, Crack the Customer Code about CX where they interview great guests.
Her Course at Lynda.com called Creating a Positive Customer Experience, a video course that literally walks you through the journey of the customer and helps you identify ways you can improve it for them.
Jeannie Walters, CCXP
Customer Experience, Customer Retention, Leadership Training
Jeannie's worked with Citrix, Activision, Orangetheory Fitness, Allstate, Verizon, Disney Move Club, Siemens, Bath & Body Works, SAP, Clarabridge, Clicktools, Litmos, CallidusSloud CX, Intradiem, Rose Paving, Lynden, PEMCO Insurance, more...
As any organization grows, they struggle with empowerment and centralization of control. Yes, empower your employees to solve problems, but make sure you have a living journey map so everyone understands the holistic customer experience.
Jeannie Walters is the CEO/Founder of 360Connext, a global Customer Experience consulting firm. She has almost 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.
Jeannie is a Certified Customer Experience Professional (CCXP,) the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker.
She was named one of the Huffington Post’s “Top 100 Most Social Customer Service Pros on Twitter," Tenfold’s “Top 40 Customer Success Influencers,” and her TEDx talk about microinteractions, those small and often overlooked moments in the customer journey that matter, is one of Customer Thermometer’s “Best TED Talks on Customer Retention Ideas.”
Jeannie is also a very active writer and blogger, and you can find her work on Social Media Today, Retail Customer Experience, CallidusCloud CX, Customer Think, and in Pearson college textbooks.
She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”
Jeannie lives with her husband and 2 growing boys and a young dog, spending her free time cheering on distracted ball players and building epic Lego creations.
email@example.com Website / 312-676-1315