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Business Development Manager at Envision
Areas of Expertise
Call Recording | Screen Recording | Quality Management | Workforce Optimization | Recording | Analytics | Cloud IT | Agent Training | Agent Coaching | WFO | WFM | QA/QM | Speech Analytics | SAAS | CRM | Desktop Analytics | CIO Network | Business Continuity | Lower TCO | SEO/PPC | Managed Services | Call Center
I work with companies helping them elevate and transform their customer care with solutions for the chronic pain points and daily challenges found in contact center operations. By employing a consultative approach and through the use of relevant and meaningful technology solutions, I help companies do the following:
Improve the Customer Experience
Increase Staff Productivity
Decrease Technology Caused Headaches and Frustrations
Ultimately Preserve Capital and Streamline Overall Cost to Company
Envision elevates contact center effectiveness by coaching and managing agents to peak performance. Envision Quality MonitoringTM provides industry-leading coaching capabilities and improves efficiency with powerful monitoring and evaluation tools.
Contact me today: 781-572-7820 | firstname.lastname@example.org