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Lee Tucker

Business Development Manager at Envision

Areas of Expertise

Call Recording | Screen Recording | Quality Management | Workforce Optimization | Recording | Analytics | Cloud IT | Agent Training | Agent Coaching | WFO | WFM | QA/QM | Speech Analytics | SAAS | CRM | Desktop Analytics | CIO Network | Business Continuity | Lower TCO | SEO/PPC | Managed Services | Call Center

I work with companies helping them elevate and transform their customer care with solutions for the chronic pain points and daily challenges found in contact center operations. By employing a consultative approach and through the use of relevant and meaningful technology solutions, I help companies do the following:

✔ Improve the Customer Experience 
✔ Save Time
✔ Increase Efficiency
✔ Increase Staff Productivity
✔ Increase Profitability
✔ Decrease Technology Caused Headaches and Frustrations
✔ Ultimately Preserve Capital and Streamline Overall Cost to Company

Envision elevates contact center effectiveness by coaching and managing agents to peak performance. Envision Quality MonitoringTM provides industry-leading coaching capabilities and improves efficiency with powerful monitoring and evaluation tools.

Contact info

Contact me today: ☎ 781-572-7820 | ✉

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