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I love all things customer. My sweet spot is helping employees to understand the customer journey and how they play in role in improving it. I'm well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.
We’d be honored if you join our CX Accelerator community on slack. It’s the most fun and helpful customer experience community out there. We have a fairly intimate group of CX pros at present, but the dialog has been fantastic. We are helping each other to overcome experience-related hurdles and enjoying getting to know one another in the process. Join HERE and we will get you an access link right away. In addition, we’ve designed a unique resource to help new CX professionals get started. It’s called “The Ultimate CX Primer” and it covers everything from the core disciplines of Customer Experience, to the top thought leaders to follow, to the conferences to attend. You can find it HERE. Thank you very much and we’re excited to learn together with you!
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