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Social & Digital Customer Service, Trainer, Author, Speaker
"Paolo Fabrizio is a customer service pioneer. In the '90s he took part at the start-up of the first online insurance company in Italy. Then in 2013 he launched SocialMediaScrum.com, the leading digital customer service blog / podcast. Consultant, trainer and author, in 2015 he wrote the first italian book on Social Customer Service. Speaker at events in Italy and abroad (in 2017 Customer Service Summit in New York and 2018 in London)".