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Annette Franz, CCXP
Employee & Customer Experience Consultant | Journey Mapping | CXPA Board Member | Author | Speaker
Are you losing employees and customers? Are you launching a culture transformation? Not sure how to design an effective listening program? Ready to map your employee or customer journeys and uncover employee or customer pain points and key moments of truth?
I can help you achieve your/your company's desired outcomes.
Are you new to a CX role? Need career advice? Or a coach to help you traverse the challenges of the new role?
Don't know where to start? Need help developing your CX strategy?
Need to reset your organization's culture?
Trying to get your executives aligned around this transformation journey?
Looking to co-create new experiences with your customers?
Need someone to help you redesign your employee and customer listening efforts?
Want to ensure that your listening and mapping efforts become the catalysts for change they were meant to be?
If you're ready to begin your customer experience journey, I'm here to help! Let's talk!
I have been recognized as a customer experience thought leader who is passionate about helping to build people-focused organizations. People-focused organizations care about people first, over profits; they also know that if they focus on the the employee experience "more first," a great customer experience will follow. Customers will feel as if they are appreciated and valued - and so the business grows.
I own a boutique customer experience consulting firm that specializes in laying the groundwork required to establish a CX strategy that will drive your culture transformation efforts. I believe that (1) customer understanding along the customer experience journey is key to developing a strategy that allows both customers and businesses to achieve their desired outcomes, and (2) the employee experience - and your culture - cannot be an afterthought.