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Customer Experience / Operations Executive - Keynote Speaker
Obsessed with customer experience and operational excellence. Heavily biased toward data to drive decisions and direct activities, but always cognizant of the human side of business. A Design Thinker able to connect with others and tell the story hidden in the data. This connection with others provides the catalyst to drive change and propel the business.
Consistently exceeded goals, delivered on time, on-target solutions at industry giants eBay, Apple, Genentech, Sun Microsystems & US Coast Guard. Leveraged solid technical & business education/experience across functions to improve product development, increase sales and customer engagement, nurture customer loyalty, optimize marketing campaigns, streamline processes, integrate new technologies & slash expenditures in rapidly changing environments.
Specialties: Customer Experience, Customer Journey Mapping, Digital Transformation, Voice of the Customer (VoC), Voice of the Employee (VoE), Design Thinking, Operational Excellence, Global Business Process Development & Optimization, General Management, E2E Systems Thinking, Data Driven Decision Optimization, Program/Project Management, Lean & Six Sigma
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